Need help?
If you need help with Monetrax, want to report a parsing issue, or have a privacy question, contact support using the details below.
Common help topics
Most questions are about SMS access, transaction accuracy, budgets, exports, alerts, and how to remove local data from the device.
Contact
Email support@monetrax.app. If a payment is missing or wrong, include the message with any personal details removed.
Common questions
Why does Monetrax ask for SMS access?
Monetrax uses SMS access to find supported transaction messages and turn them into readable finance records inside the app.
Can I stop automatic scanning later?
Yes. In Settings, turn off "Read new SMS automatically". You can also choose which banks and services Monetrax reads under SMS senders.
Why is a message missing or not counted?
Adverts, betting bonuses, loan offers, codes and texts from personal numbers are left out on purpose, even when they copy M-Pesa wording. Fuliza, loans and moves between your own accounts are shown but not counted as income or spending. If a real payment is missing, email us the message with any personal details removed.
Can I check the original message?
Yes. Transaction detail screens include the original SMS so you can confirm what was parsed.
How do I remove my data?
Clear the app's storage in Android settings or uninstall the app. If you exported files, also remove any copies saved or shared outside the app.